Delivery Info Cart

How long will it take to get my order?

  • Standard delivery times are up to 7 business days.
  • While we endeavour to deliver goods to your nominated address within the time frames indicated, we cannot guarantee delivery times particularly during busy promotional and sale periods where some order dispatches may be delayed due to the additional volume.
  • Dispatch of orders may also be delayed where payment or address information requires verification or correction prior to dispatch.

How much is shipping?

  • We offer FREE Shipping on orders over $85 (inc GST). Free Shipping is offered on orders over $85 after all discounts and promotions are applied. 
  • For orders under $85, shipping rates will apply and will be calculated by state, based on the distance from our warehouse in Melbourne.
  • Orders under $85 and delivered to VIC, SA, NSW and ACT will attract a postage and handling fee of $14.95. Orders under $85 and delivered to QLD, NT, WA and TAS will attract a postage and handling fee of $16.95.
  • We will only deliver your order in a single shipment.

Where do you ship to?

  • We only ship within Australia.
  • FGB reserves the right to accept or decline deliveries to remote locations at its sole discretion.
  • We do not deliver to addresses outside of Australia.

PO Boxes and Parcel Lockers

  • We are unable to accept PO Boxes, PO Box Plus Suites, Parcel Lockers or Post Offices addresses for delivery.
  • A physical mailing address is required.

Tracking

  • Once your order has been dispatched by the warehouse, you will receive a Shipping Notification email confirming carrier and tracking details. This is typically 1 to 2 business days following order placement. 
  • On the day of delivery, you will receive a delivery confirmation email. 

Authority To Leave

  • If you have selected Authority to leave, but the carrier is unable to access the property or find a safe place to leave the order, your parcel will be returned to the nearest depot. Depending on the carrier, you will receive either an SMS or a card with details for arranging redelivery or collection. 
  • If your address is unattended at the time of delivery, and you have not provided Authority To Leave, your parcel will be transferred to the nearest Collection point (determined by the courier). The carrier will send an SMS or leave a card, to alert you that they have visited, but you weren’t home to receive the package.
  • If your order is not successfully redelivered or collected, it will be returned to FGB and your order will be forfeited.